We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows;
Your identity includes information such as first name, last name, title, sex, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, email address, telephone numbers, and any other information you have given to us for the purpose of communication.
Your financial data includes information such as your payment card or PayPal account details.
Transaction data includes details about payments or communications to and from you; and information about services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
Information we process because we have a contractual obligation with you
When you create an account on our website or use our service, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
· verify your identity for security purposes
· process your order
· provide you with our services
· make payments
· provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact details provided on our website or simply click on https://www.thestardustexperience.com/contact to let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
Disclosure of information
The Stardust Experience may disclose potentially personally-identifying and personally-identifying information to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on The Stardust Experience’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using https://www.thestardustexperience.com, you consent to the transfer of such information to them. The Stardust Experience will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, The Stardust Experience may also disclose potentially personally identifying and personally identifying information in response to a subpoena, court order or other governmental requests, or when The Stardust Experience believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Stardust Experience, third parties or the public at large.
If you are a registered user of https://www.thestardustexperience.com and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with The Stardust Experience and our products/services. We shall keep this type of email to a minimum.
If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Stardust Experience takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at our website. However, if you do so, you may not be able to use our website or our services further.
Information relating to your method of payment
We may store information about your debit or credit card, or other means of payment provided by you when you set up an account with us or when you initially make a purchase on our website. We store this payment information [at your request] in order to make repeat purchasing of goods and services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
· We keep your payment information encrypted on our servers.
· We do not keep all your payment information so as:
a) to prevent the possibility of duplicating a transaction without a new instruction from you;
b) to prevent any other third party from carrying out a transaction without your consent
· Access to your payment information is restricted to authorised staff only.
· If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
We delete your payment information upon your request or when a credit or debit card expires.
In some cases, at the point of payment, you are transferred to a secure page on the website such as PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links to External Sites
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by The Stardust Experience.
How to contact us